New, Certified-Used / Pre-Owned, and Surplus Optical, Scientific, and Electronic Test and Measurement Equipment
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Shipping Policy

We package our items very carefully, and take many precautions to help ensure a safe transit. We use sturdy boxes, quality packing material, and redundant labeling.

Carriers

Our standard carriers are as follows:

  • FedEx
  • DHL
  • UPS
  • Bax Global
All shipments are "FOB Origin, Freight Prepaid and Add".  We require all shipments to be insured.  Shipment insurance may be waived with proof of insurance listing Artisan Scientific as a certificate holder.  Insurance Certificates may be faxed to Artisan Scientific at (888) 557-6872.

The customer has the option of furnishing their own FedEx, DHL, UPS, or Bax Global account number, or may arrange for shipping entirely, in which case the customer will be responsible only for packaging and handling costs.

Expedited Order Processing

Orders are usually shipped within one day after receipt of order (1-Day ARO), although most orders are processed and shipped the same day.

You can expedite the processing of your order to guarantee shipment the same day we receive your order by including a $50.00 Expedite fee, provided the order is received by 3:00 PM CT.

International Shipments

For international shipments, the buyer is responsible for customs, taxes, tariffs, and any additional paperwork associated with international shipments. International orders are subject to a 5% international service fee.

Shipment Claims

Under the unusual circumstance that a shipment becomes damaged in transit, keep all of the packing material. Report the details immediately at delivery to the carrier. Make any notes regarding damages on any carrier documents. If shipping insurance was provided by Artisan Scientific, a replacement unit and/or refund will be issued once the damage claim has been paid to us by the shipping carrier. We cannot ship a replacement unit or issue a refund until the shipping carrier has completed their investigation and has paid the damage claim. Any items damaged in shipping transit must be reported immediately to Artisan Scientific.

Shipping Definitions

FOB Origin

  • The buyer assumes title and control of the goods the moment the carrier signs the bill of lading.
  • The buyer assumes risk of transportation and is entitled to route the shipment.
  • The buyer is responsible for filing claims for loss or damage.
Freight Prepaid and Add

  • Seller pays for and invoices buyer for shipping charges.

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Artisan Scientific Corporation
301 E. Mercury Drive
Champaign, IL 61822		 Tel: 888-88-SOURCE (888-887-6872)
Fax: 888-55-SOURCE (888-557-6872)
sales@artisan-scientific.com 		We securely accept: We Accept American Express, VISA, MasterCard, and Discover