Artisan Scientific - Returns and Repair Information Form

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Artisan Scientific Returns and Repair Service Information Form

Artisan Scientific offers repair services through our state-of-the-art Service Center located in our midwest facility in Champaign, IL. This Repair Service Information Form is essential in providing our expert engineers and technicians with the information required to streamline the repair process and offer you the highest level of service.

All equipment returns are processed through our Service Center. Each separate piece of equipment requires a Returns and Repair Service Information Form to be completed prior to the issuance of a Return Merchandise Authorization (RMA) number. Please fill in the information below and click the Submit button. Once our Service Center has processed your information, one of our Customer Service Representatives will contact you with all the information needed for you to return the unit to our facility.

RMA numbers are valid for 10 business days from the date of issue. An RMA number is valid for only (1) piece of equipment. Multiple pieces of equipment will each receive an individual RMA number. Any piece of equipment returned to Artisan Scientific without an RMA number or with an out-of-date or invalid RMA number will be returned to customer at customer's expense. Our Service Center typically issues RMA numbers within 1-3 business days of submission of this Returns and Repair Service Information form.

If you have any questions about this form, please contact one of our Customer Support Representatives:
(888) 887-6872 or email sales@artisan-scientific.com

Requestor Contact Information - * Required
* Primary Contact:
* Primary Contact's Phone:
* Primary Contact's Email:
* Technical Contact:
* Technical Contact's Phone:
* Technical Contact's Email:
* Equipment Return Address:
* Billing Address:

Return Type - Select one

30-Day Return Guarantee - Select to return equipment you purchased and you would like to return.

Artisan Scientific offers a 30-Day Return Guarantee with most all equipment sold to our customers. This form must be completed and submitted by the customer within 30 days of receiving of equipment for a valid RMA number to be issued for return. This option should only be selected for equipment that is being returned in working condition and just didn't fit the end user's requirements. If the equipment is not functioning properly or is broken or damaged (even through shipping), please use one of our warranty return options below.

Warranty Return - Select for equipment purchased from Artisan Scientific and the current date is within the Standard 90-Day Warranty period or the Extended 180-Day Warranty period.

This form must be completed and submitted by the customer before the end of the warranty period to obtain a valid RMA number to be issued for return. The warranty period starts on the date of receipt of equipment by the customer. If the customer performed calibration by a third party certified calibration center, then the warranty period starts on the day the equipment was received by the customer after calibration, provided the equipment receive date is within 90 days of purchase from Artisan Scientific.

Repair Services - Select for equipment purchased from a source other than Artisan Scientific which requires repair

The Artisan Scientific Service Center offers repair services for most all optical, scientific, and electronic test and measurement equipment and charges a minimum non-refundable evaluation fee of $150.00 per item, which can be applied towards the repair costs of the evaluated item. This evaluation fee may change depending on the equipment type, manufacturer, and model. Your customer service representative will clearly communicate any evaluation fees to you at the time an RMA number is issued.

Prior Service Warranty Repair - Select for equipment previously repaired by Artisan Scientific and the current date is within the the Standard 90-Day Warranty period or the Extended 180-Day Warranty period of the last repair.

Artisan Scientific offers a 90-Day Warranty on all repairs performed by our service center. This warranty covers only the parts of equipment previously serviced by our Service Center.


Equipment Information - Fill in as many fields as possible, where applicable
Manufacturer:
Model:
Serial Number:
Manufacture Date:
Purchase Date:
* Are the warranty stickers/labels intact?

Artisan Scientific Equipment Tag #:
Your Original Purchase Order #:	Date:
Artisan Scientific Invoice #:	Date:
Previous Artisan Scientific RMA #:	Date:

Fault Details / Problem Information - * Required

* Detailed Description of Problem:

To obtain repair approval in a timely manner
without further correspondence, please describe
the problem in the highest detail possible.

Unknown Problem:

* Check this box if you are unable to
describe the problem with your equipment.
Checking this box will create additional
non-refundable engineering services fees
in addition to the standard evaluation fee
and will be quoted before work is performed.

* Explain in detail how our service center can replicate the problem described above:

Fault immediately apparent:

Is fault apparent when used with other equipment?:

Please send any attachments (ie. Pictures, Video Clips, Documents, etc) by email to our Service Center Support email address:
support@artisan-scientific.com

Equipment Operating Environment
Line Voltage (V):
Line Frequency (Hz):
Operating Temperature (Specify C or F):
How long was equipment allowed to warm-up before operation:
What other equipment are you using in your setup when problem occurs:

Fault Symptoms - Please check all related boxes
	Dead
	Dead on arrival
	Intermittent
	Problem occurs at first start up
	Problem occurs after approx hour(s) of operation
	Problem occurs after approx month(s) of operation
	Problem occurs during normal operation
	Mechanical damage
	Worked previous to making new connection
	Temperature related
	Digital interface
	Analog interface
	Software
	Firmware
	Output Level out of specification
	Input Level out of specification
	Monitor and Control
	Mechanical failure
	Fire / Water Damage
	Cosmetic
	Not fit for purpose
	Failed Calibration

Additional Comments:

Expedited / Front-of-Line Service
The Artisan Scientific Service Center works on a queue-based system, which means operations are prioritized according to status, type and other factors. Equipment submitted for repair evaluations receive the lowest priority and is processed as timely as possible. Because the Service Center frequently operates with a large queue of equipment waiting to be serviced, you have the option of requesting Front-of-Line Service. Front-of-Line Service will place your service request immediately next after the highest priority items and other Front-of-Line requests in the Service Center queue. There is a non-refundable $250.00 service fee for Front-of-Line Service, which may be credited towards the repair invoice upon completion of repair services, if repair services are rendered. The Front-of-Line Service fee does not guarantee repairability of your equipment, only priority service in the Service Center repair queue. Our service Center offers discounts on the Front-of-Line Service fees when submitting more than one piece of equipment with Front-Of-Line Service.
	I would like to request Front-of-Line Service

Data Backup - * Required
Although the Artisan Scientific Service Center makes every effort to preserve information such as software, configuration information, personal information, or other data stored in hard drives, EEPROMS, or other volatile or non-volatile storage, the safety of your data is not guaranteed. It is the customer's responsibility to make backups of all data before submitting equipment for any services provided by the Service Center. The Service Center can create backup copies of your data for an additional fee. Please contact one of our customer service representatives for more information on data backup services for your equipment.
*	I understand that backing up data is my responsibility and Artisan Scientific Corporation is not responsible for any data loss.

Submit Information

All products sent to Artisan Scientific Corporation for repair and/or warranty services which have not been identified previously by submitting this Repair Service Information Form will be returned to the buyer at buyer's expense and no evaluation of such equipment shall be carried out by Artisan Scientific Corporation.

When finished, please click the Submit Information Form button below and a customer service representative will contact you shortly with additional information including how to ship your equipment to our Service Center.

All shipping related charges, including shipment costs, insurance, taxes, tariffs, and any other charges related to the shipment of equipment to and from the Artisan Scientific Service Center, are the responsibility of the customer.

By submitting this form, you agree to Artisan Scientific Corporation Policies and Terms and Conditions.

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Guarantee

Artisan Scientific Offers a 30-Day Return Guarantee and a minimum 90-Day Warranty!

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Customer Guarantee

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All rights reserved. All logos and trademarks are properties of their respective companies.
Product price, specification, warranty and availability subject to change without notice.